frequently asked questions
Please find below an overview of our most frequently asked questions regarding Cancellation & return policy with the answer. Is your question not in below list? Feel free to contact us at firstname.lastname@example.org
How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email email@example.com and we’ll help find an alternative solution.
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email firstname.lastname@example.org if you have any questions — we’re here to help.
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at email@example.com (and include your original #GLO order number) and we’ll take a look!
I don’t see the option to self-cancel! How can I cancel my order?
If you’ve placed an order contains a gift card, please email firstname.lastname@example.org as soon as possible (including your # order number and cancel/change request) and we can help.
Returns & Exchanges
How do I place a return or exchange?
We're sorry you didn't love your filehoping. Please reach out to email@example.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry— filehoping packages don’t include return slips. Just reach out to firstname.lastname@example.org and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to email@example.com.
Order # must be provided to place a return, and you will be refunded in full to not refunded.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at firstname.lastname@example.org and we’ll be sure to get you the filehoping you ordered!
What’s your return process if i’m not happy with the product?
Yes within 30 days after receiving your package. Here are your packing instructions:
- Securely pack the items in a box.
- Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
- Use the address listed and affix the appropriate amount of postage.
- Ship package from your nearest post office or shipping company of your choice.
If you did not receive a return label please send an e-mail to email@example.com
Please note! If you have received a faulty product, it is important that you send an e-mail to firstname.lastname@example.org before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.filehoping.com the return policy applied of the shop where you did purchase the product.